Policies

The following policies have been approved by the CLUBHOOPS management team, and are specifically designed to keep all spectators and participants safe during their visit to a CLUBHOOPS facility as well as outlining our key processes and procedures.  ​

Abuse & Molestation Policy

CLUBHOOPS, will not tolerate the abuse/molestation of any minor participant in an CLUBHOOPS activity by any individual who volunteers or performs work on behalf of CLUBHOOPS. Neither consent of the participant to the contact, mistake as to the participant’s age, nor the fact the contact did not take place at a CLUBHOOPS function are defenses to a violation of this CLUBHOOPS policy. In determining whether this policy has been violated, CLUBHOOPS will make decisions based on the safety of minor participants. Therefore, any alleged perpetrator will be prohibited from volunteering until an investigation can be conducted. Upon determination that the policy has been violated, the violator will be permanently banned from all CLUBHOOPS activities and from volunteering/working on behalf of the organization. CLUBHOOPS will conduct a criminal background check on all prospective and current volunteers and employees when he/she is hired and every three years thereafter. If CLUBHOOPS learns of a prospective or current volunteer or employee who has been convicted of a crime that is sexual in nature involving an adult or a minor, that individual will be permanently banned from all CLUBHOOPS activities and from volunteering or working on behalf of CLUBHOOPS.



Brand Guidelines

Please click here to review our brand guidelines.



Coaches Code of Conduct

In order to ensure that the principles of sportsmanship, fair play, skill development, and mutual respect among players, coaches, officials and spectators are the primary considerations governing competition at CLUBHOOPS, the following Code of Conduct has been established and adopted. Each coach will ensure that his/her playing conduct is that of a young lady or gentleman fairly competing to the limit of his/her ability. To satisfactorily meet these responsibilities, the coachis expected to:

  • Know the rules and abide by them.
  • Instruct team members in the rules and coach his/her team in such a way as to motivate each player to compete according to the rules at all times.
  • Respect the game officials and refrain from questioning their decisions in a disrespectful or abusive manner. Ensure that players, spectators/fans do not shoot at the baskets during timeouts or intermissions.
  • Ensure that all building rules and regulations are followed by the players and spectators.
  • Ensure that fans of his/her team conduct themselves with sportsmanship and maturity at all times while in attendance at game sites; assist the game officials in maintaining control of spectators during the games.
  • Respect the coaches and players of the opposing team both during the play of the game and at its conclusion, win or lose.
  • Teach each player, especially through personal example, to be humble and generous in victory and proud and courteous in defeat.
  • Maintain control of his/her emotions and avoid actions, language, and/or gestures that may be interpreted as hostile and humiliating.
  • Instruct team support personnel (e.g., assistant coaches, scorekeepers, and timekeepers) in their responsibilities in accordance with established rules and procedures.
  • Realize, accept, and practice the principal that a team’s reputation is built not only on its playing ability, but also on its sportsmanship, courtesy, and manner.



Concession Policy

Concussion Policy- House Bill 284, the Return to Play Act of 2013 effective Jan. 1, 2014 ​ HB 284 requires recreational leagues to provide an information sheet on the risks of concussion at the time of registration to all youth athletes’ (ages 7 to 18) parents or legal guardians. CLUBHOOPS, LLC recognizes that adolescent athletes are particularly vulnerable to the effects of concussions. In compliance with the passage of House Bill 284, and to ensure the ongoing safety of our youth athletes, the following protocols will be effective January 1, 2014: ​ Prior to the beginning of each athletic season, an informational sheet emphasizing the risks of concussions shall be distributed to the parents/guardians of all youth athletes (ages 7 to 18).* ​ Any youth athlete who participates in youth athletics and exhibits signs of a concussion must be removed from the game, practice, competition or tryout and be evaluated by a healthcare provider.** ​ Any youth athlete who is deemed by a healthcare provider as sustaining a concussion shall not be permitted to return to play until he/she receives clearance from a health care provider for a full or graduated return to play. * By law, recreational leagues only have to comply with Part A of the policy above; however, it is strongly encouraged that leagues establish and implement a concussion management policy consistent with the school level requirements. ​ ** The term 'healthcare provider' means a licensed physician or another licensed individual under the supervision of a licensed physician, such as a nurse practitioner, physician assistant, or certified athletic trainer who has received training in concussion evaluation and management.



COVID-19 Guidelines

The COVID-19 pandemic has influenced just about every aspect of our day to day lives and travel basketball has been no different. The CLUBHOOPS team has been meeting regularly to discuss all possible options and is still laser-focused on providing players with a platform to showcase their talent and get back to competing on the court. We have been closely monitoring the information being released by the CDC as well as local officials to ensure that we are taking every precaution imaginable to keep our players, coaches, spectators and staff safe while still putting together the world-class standard you are used to with every CLUBHOOPS event. In order to reach this goal, it will be a team effort involving everybody to minimize risk and provide the safest platform possible to get the ball rolling again. Facility Precautions:

  • All staff will have their temperatures taken prior to entering the facility
  • All bathrooms will be cleaned and sanitized several times per day
  • Water Fountains will be turned off
  • We encourage each player to bring their own water bottle
  • Hand sanitizer will be located in the restrooms and at the entrance of the facility
  • Basketballs, training equipment, and fixed seating will be sanitized several times per day
Event Precautions:
  • Taking the temperature of coaches, players and staff (Use no-touch thermometer, Any participant entering with temperature over 99.5 degrees will be asked to leave the facility)
  • Maintain social distancing with your party from other attendees
  • Face mask/covering required for all spectators/staff
  • Face mask/covering recommended for all coaches but not required
  • Sanitation of Game Ball throughout the game
  • Elimination of Post-Game Handshake only elbow bumps allowed
**These are general guidelines, specific events could likely have additional guidelines to maximize safety. These will be clearly communicated to all registered teams prior to an event. Complying with these regulations is mandatory to participate in a CLUBHOOPS Event** On top of all of these guidelines, we ask that all parents, coaches & players become familiar with the current CDC Guidelines revolving around COVID-19. Some of the important points being:
  • Staying home if you feel sick or are running a fever
  • Socially distancing (staying 6 feet apart) from others
  • Wearing a face mask when possible
Please be sure to review all CDC guidelines and be prepared to follow them at a CLUBHOOPS event. You can find all information here: https://www.cdc.gov/coronavirus/2019-ncov/php/public-health-recommendations.html Please note all of these guidelines are subject to change or adjustment as we continue to monitor the information that becomes available. We understand that many of you are ready to get back onto the court and have a sense of normalcy back in your lives. The ball will bounce again, and when it does, you can count on CLUBHOOPS to continue to provide the world-class events and coverage that you are used to. ​



Players Code of Conduct

In order to ensure that the principles of sportsmanship, fair play, skill development, and mutual respect among players, coaches, officials and spectators are the primary considerations governing competition at CLUBHOOPS, the following Code of Conduct has been established and adopted. Each player will ensure that his/her playing conduct is that of a young lady or gentleman fairly competing to the limit of his/her ability. To satisfactorily meet these responsibilities, the playeris expected to:

  • Know the rules and abide by them.
  • Respect the game officials and refrain from addressing them or commenting on their decisions during the play of the game. The game captain or designate may address the officials during the game but only within the provisions of the rules and in a courteous, respectful manner.
  • Maintain control of his/her emotions, avoiding the use of abusive language or profanity, humiliating remarks, and/or gestures of ill temper, and physical assault upon another player at any time.
  • Respect the coaches and players of the opposing team and demonstrate appropriate gestures of sportsmanship at the conclusion of game- be humble and generous in victory and proud and courteous in defeat.
  • Follow all building rules and regulations, respecting at all times the property of others. Be aware that there is to be no shooting at baskets during time outs or intermission of games that are in progress- Before each game only the teams warming up for the next game should be shooting at the baskets.
  • Realize, accept, and practice the principle that a team’s reputation is built not only on its playing ability but also on the sportsmanship, courtesy and manners of each individual player.



Privacy Policy

What information do we collect? ​ We collect information from you when you register on our site, place an order, or subscribe to our newsletter. ​ When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, or credit card information. You may, however, visit our site anonymously. What do we use your information for? ​ 1.) To personalize your experience (your information helps us to better respond to your individual needs). 2.) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you). 3.) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs). 4.) To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the purchased product or service requested). 5.) To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.). How do we protect your information? ​ We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. ​ We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. ​ After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. ​ Do we use cookies? ​ Yes, cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. ​ We use cookies to help us remember and understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. ​ Do we disclose any information to outside parties? ​ We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. ​ California Online Privacy Protection Act Compliance ​ Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. ​ As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account. ​ Children’s Online Privacy Protection Act Compliance ​ We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. ​ Online Privacy Policy Only ​ This online privacy policy applies only to information collected through our website and not to information collected offline. ​ Terms of Use ​ Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website. ​ Your Consent ​ By using our site, you consent to our websites privacy policy. ​ Changes to our Privacy Policy ​ If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. ​ Contact Us ​ If there are any questions regarding this privacy policy you may contact us at: support@clubhoops.com.



Refund Policy

We try our best to be fair and understand unplanned circumstances when cancelling a registration to a program. Please be mindful, though, that putting a program together requires months of planning by CLUBHOOPS to hire coaches and staff for the event. Last minute cancellation not only gets in the way of our planning but it also takes away the opportunity from another athlete. ​ CLUBHOOPS does not issue refunds (full or partial) for Skills Academy, Leagues, Tournaments, Club Teams, Camps, and Private Training or any other for-fee service or programming.



Spectator's Code of Conduct

In order to ensure that the principles of sportsmanship, fair play, skill development, and mutual respect among players, coaches, officials and spectators are the primary considerations governing competition for CLUBHOOPS programs, the following Code of Conduct has been established and adopted. Each spectator will ensure that his/her playing conduct is that of a young lady or gentleman fairly competing to the limit of his/her ability. To satisfactorily meet these responsibilities, the spectators expected to:

  • Respect the rules of the game.
  • Respect the game officials and refrain from questioning their decisions or from addressing them in a loud, disrespectful or abusive manner.
  • Cheer for their team in a positive, supportive manner, refraining at all times from making hostile, negative, or abusive remarks about the opposing team.
  • Enter a gym quietly, remain seated during play of the game. Refrain at all times from coming onto the floor or from throwing objects or other foreign materials onto the floor, and exit in an orderly manner at the conclusion of the game.
  • Be aware that there is to be no shooting at baskets during time outs or intermission of games that are in progress- Before each game only the teams warming up for the next game should be shooting at the baskets.
  • Follow all building rules and regulations, respecting at all times the property of others..
  • Demonstrate appropriate gestures of sportsmanship at the conclusion of a game, win or lose.
  • Realize, accept, and practice the principal that a team’s reputation is built not only on its playing ability, but also on the sportsmanship, courtesy, and citizenship of its fans.



Terms & Conditions

Welcome to the internet site of www.clubhoops.com, which is owned by CLUBHOOPS, LLC and operated by CLUBHOOPS Management, LLC. (referred to herein as “we,” “us,” “our,” “The Site,” “CLUBHOOPS”). ​ Please read these terms and conditions of use carefully before using our site or purchasing our products. By using this site and then purchasing our products via this site, or by mail, or by phone, you hereby signify your agreement to these terms of use. If you do not agree to these terms of use, please do not use www.clubhoops.com or purchase our products. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of the site following the posting of changes to these terms will mean you accept those changes. The last modification date was: January 1, 2020. ​ Release of Liability ​ By entering this site, you hereby release and discharge CLUBHOOPS, LLC, it’s employees, owners, affiliates, presenters, producers, contributors and participants of the materials contained herein from any and all liability, claims, demands or causes of action that you may have for injuries and/or damages arising out of the activities or information contained herein and within our products. ​ Terms Governing Your Purchase of CLUBHOOPS, LLC Products & Services ​ CLUBHOOPS, LLC Products Not for Resale ​ CLUBHOOPS, LLC materials may not be resold, unless a re-seller has written permission from CLUBHOOPS, LLC. Written permission for resale is only granted to authorized distributors who sign written contracts with us. Please contact us if you wish to become an authorized distributor. Please do not purchase CLUBHOOPS, LLC products if you are going to resell them. ​ Product Descriptions ​ CLUBHOOPS, LLC attempts to be as accurate as possible in describing our products. However, CLUBHOOPS, LLC does not warrant that product descriptions or other content of this site is indisputable or error-free. If you purchase a product from CLUBHOOPS, LLC and prove that the product was not as we described it by objective standards, your sole remedy is to return it. After we receive the returned product, we will issue you a full refund, minus the shipping and handling cost. ​ Other Policies ​ Electronic Communications ​ When you visit www.clubhoops.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. ​ Copyright ​ All content included on this site, such as text, images, graphics, logos, button icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of CLUBHOOPS, LLC or its content providers, and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of CLUBHOOPS, LLC and protected by U.S. and international copyright laws. All software used on this site is the property of CLUBHOOPS, LLC or its software suppliers and protected by United States and international copyright laws. ​ In addition, CLUBHOOPS, LLC products are copyrighted by the United States government, and protected by United States and international copyright laws. Please do not copy, share, upload, or make available for download any of the CLUBHOOPS, LLC products, in any form. ​ CLUBHOOPS, LLC respects the intellectual property rights of others, and asks you to do the same. CLUBHOOPS, LLC may, in appropriate circumstances and at its discretion, terminate access and use of this Web Site and its content to anyone who infringes the intellectual property rights of others. If you believe that your work has been posted or stored on this Web Site or linked to and is without authorization, please notify us, and we will work to remove the infringed content in a timely manner. ​ Trademark Information ​ CLUBHOOPS® and LIFE SKILLS THROUGH BASKETBALL® are registered trademarks of CLUBHOOPS, LLC.​ ​ License and Site Access ​ CLUBHOOPS, LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of CLUBHOOPS, LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of CLUBHOOPS, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Site and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing CLUBHOOPS, LLCs name or trademarks without the express written consent of CLUBHOOPS, LLC. Any unauthorized use terminates the permission or license granted by CLUBHOOPS, LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of the site so long as the link does not portray the site, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any CLUBHOOPS, LLC logo or other proprietary graphic or trademark as part of the link without express written permission. ​ Applicable Law ​ By visiting The Site and/or purchasing our products and services, you agree that the laws of the State of Georgia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and CLUBHOOPS, LLC. ​ Disputes ​ Any dispute relating in any way to your visit to CLUBHOOPS, LLC or to products you purchase through CLUBHOOPS, LLC shall be submitted to confidential arbitration in Fulton County, Georgia except that, to the extent you have in any manner violated or threatened to violate CLUBHOOPS, LLCs intellectual property rights, CLUBHOOPS, LLC may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. ​ Limitation of Liability ​ Under no circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the site or the CLUBHOOPS, LLC products. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort [including, but not limited to, negligence], or otherwise) exceed the amount paid by you, if any, for purchasing the CLUBHOOPS, LLC products. ​



Waiting List Policy

  • When a division is full for your age group, you can register to the waiting list, and we will contact you if and when a spot becomes available.​
  • If you are not contacted by the second game of the season, unfortunately a spot did not become available.
  • Registration does not guarantee a spot on a team.
  • Payment will not be required unless a spot becomes available.
  • You will be notified via email if and when a spot opens, and you will have 24 hours to log in and make payment to secure your spot.



Late Payment Policy

Accounts are considered late one week after the installment is due and will be charged an additional $25 late fee. Players with an outstanding balance will not be allowed to practice or compete until paid in full. Special arrangements will need to approved by CLUBHOOPS Finance Department.



Injury Policy

If a player gets injured and is supposed to be out 6 weeks or longer, said player can provide CLUBHOOPS with a doctor’s note, and CLUBHOOPS will put a stop payment on any future installments until that player is healthy and able to return. Refunds for past installments will not be given.



Sibling Discounts

For families with multiple children playing, CLUBHOOPS has set up a 10% sibling discount to reduce the investment of each member a​fter​ the first. Please email support@clubhoops.com​ for the discount code.